Support
FAQ
Funding
How do I link my bank account with my CenterPoint account?
We have created a guide on how to connect your bank account; please click here.
How do I transfer funds via Electronic Funds Transfer (EFT)?
We have created a guide on how to transfer funds via EFT; please click here.
How do I convert currency from CAD to USD and vice versa?
We have created a guide on how to use the Currency Converter widget in Studio; please click here.
How do I set up a wire transfer?
We have created a guide on how to set up a wire transfer; please click here.
Trading
My account was approved. Where do I go to start trading?
You should have received an email from us with instructions detailing your account funding and platform setup instructions.
Do you automatically convert funds when I buy a US stock?
No. US securities will be purchased with USD in your USD account.
Do you allow trading on Canadian securities?
What US securities are available for trading?
CenterPoint permits trading on US listed securities.
Can I trade OTC/pink sheet symbols?
No, we only support trading in listed symbols.
Does CenterPoint apply the same margin rules as most Canadian brokers?
CenterPoint complies with applicable Canadian regulatory requirements and provides margin as low as 30% on securities that are published on CIRO’s List of Securities Eligible for Reduced Margin.
Are the commissions quoted in US dollars or in Canadian dollars? Is there an exchange rate difference?
Who do I contact if I have a trade problem?
Please contact our support team at +1-844-357-8283.
What is the best way to contact CenterPoint if I have a question?
For general inquiries, send an email to support at support@centerpointsecurities.ca.
For time-sensitive issues, please contact us by telephone at 1-844-357-8283.
Platform Tutorials
Learn how to navigate our trading platforms with in-depth video tutorials and guides.
Contact Us
Contact our live trading desk or support team with questions about your account.